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Princeton, NJ, USA, Sept, 2019 -- Acqueon, a AI-based conversational engagement software company, announced that its entire conversational engagement portfolio is now available through the Cisco SolutionsPlus program. SolutionsPlus is the Cisco flagship program for providing complete solutions that can be ordered from a single source. Acqueon was selected in 2017 to participate in the program with its campaign management software, Acqueon Engagement and its CRM connectors, Acqueon Desktop.
"This addition marks another important milestone in our relationship with Cisco," said Ashish Koul, CEO, Acqueon. "We can now better serve the growing customer demand to maximize the potential of every conversation by layering conversational engagement intelligence on top of contact center platforms."
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About Acqueon Technologies Inc.:Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
About Cisco:Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, September 24, 2019
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