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News : Acqueon Introduces Unify 5.0 for Cisco UCCX
Dallas, TX, Dec 12, 2013 -- Acqueon Technologies, Inc., a provider in software solutions for the customer collaboration space, announces the latest installment of its Unify for UCCX product – Unify 5.0. This iteration offers a full-spectrum outbound solution for Cisco UCCX with added functionality and a completely redesigned administrative interface.
The application offers a smart predictive dialer with an algorithm that dynamically adjusts to the number of agents available in the contact center and the rate in which calls are being answered and transferred. With Unify, contact centers can lower their call abandon rate and increase the number of customers agents connect with. The dialer supports preview, power, and progressive pacing modes as well.
Multimedia pacing modes in Unify 5.0 allow contact switching across voice campaigns, SMS, email, and back to voice again. New in 5.0 is the ability to easily create templates for email or SMS messages. With the growing migration of communication to SMS and email, Unify assures companies they will maximize right party contacts for effective campaign outcomes.
Acqueon’s outbound solutions are built under the Cisco Developer Network Program and are certified to seamlessly integrate with the Cisco UCCX platform and provide streamlined outbound operations.
Posted by Veronica Silva Cusi, news correspondent
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About Acqueon Technologies Inc.:
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.
Published: Friday, December 13, 2013