News : Acqueon Releases AiQ 5.1
Oct 30, 2014 -- Acqueon Technologies Inc., a provider in the customer collaboration industry, has released AiQ 5.1, the newest version of its contact center solution for Microsoft Lync.
AiQ provides complete contact center functionality to the Unified Communications platform, enabling businesses to replace their existing call center with a Lync-Native contact center.
AiQ integrates with Lync via UCMA, acting as a natural extension of your Lync Unified Communications environment. Now with full Lync client and softphone support, users can interact with customers all within the familiar Lync user interface. Call routing now acts intelligently with agent presence state in Lync, and calls routed to agents will use the presence state to determine those available and those on a call. Agents taking calls through AiQ will be reflected as being busy in their presence state.
Posted by Veronica Silva Cusi, news correspondent
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About Acqueon Technologies Inc.:
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.
Published: Friday, October 31, 2014