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News : Acqueon Releases Two New Solutions for Cisco Contact Center
Dallas, TX, USA, September, 2015 -- Acqueon Technologies Inc., a provider in the customer collaboration industry has released two new products as part of its newly expanded suite of customer experience solutions for Cisco Contact Center Enterprise and Hosted Collaboration Solution.
Acqueon Insights Platform (AiP) and Acqueon Intuitive Response (AiR) integrate various customer data sources to provide holistic, contact center based business intelligence and predictive service (capabilities). These new products use analytics based intelligence to empower businesses to deliver a more precise and enhanced experience to customers through the contact center.
By expanding its suite of Cisco contact center solutions to both inbound and outbound applications, Acqueon now provides customer experience solutions for all market segments.
"With the introduction of AiR and AiP Acqueon now provides solutions for all business verticals and for both inbound and outbound contact centers," said Ashok Raj, Vice President of Product Management. "With these new product releases, businesses can fully leverage customer data for greater service performance insight as well as intelligent, predictive automation."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
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About Acqueon Technologies Inc.:
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, September 8, 2015