News : Acquisition Extends Prognosis’ Capabilities
Sydney, Australia, May 4, 2015 -- Integrated Research (IR) is pleased to announce the strategic acquisition of the US based IQ Services business.
The acquisition provides IR with a number of strategically significant growth opportunities, both in its existing markets and into new allied markets.
"This acquisition is truly exciting as it strategically positions Integrated Research to progressively expand into new technological markets by providing a unique and fully integrated proactive management architecture as well as leveraging our existing customers and markets with substantial new offerings" said Steve Killelea, Chairman, IR.
The combination of IR and IQ Services will create a complete view of cloud, hybrid and traditional on premises operations for unified communications & collaboration and Contact Center solutions.
"We are extremely proud of what the employees of IQ Services have achieved to date, especially our customer centric approach and deep domain expertise," said Russ Zilles, CEO, IQ Services. "The acquisition by IR will mean that we can continue to develop this passion with new like minded colleagues and take our services to a broader market. We are excited by the possibilities that this brings to our customers, partners and employees."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Integrated Research
About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
About Interactive Quality Services Inc:
Interactive Quality Services, Inc., doing business as IQ Services, provides monitoring and testing services for contact centers and communication technologies.
Published: Tuesday, May 5, 2015