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News : Act! Introduces Act! Apps for Third-Party Add-Ons

#contactcenterworld

Scottsdale, AZ, USA, May 23, 2023 - Today Act!, a customer relationship management (CRM) and marketing automation solution for small to medium-sized businesses (SMBs), announced the launch of Act! Apps – an e-commerce marketplace of third-party add-ons that extend the functionality of Act’s CRM and marketing automation solutions.

Act! has fostered and maintained a Plug-in Developer Program which lets software developers devise and integrate add-ons to Act! solutions that may be tailored to the specific needs of various industries or extensions of other platforms.

Act! Apps has consolidated these innovative add-ons into a single unified e-commerce site with act.com. Users can now shop for add-ons to extend the business impact of their Act! installation and to better serve their workflow and data management needs.

"The launch of Act! Apps, our marketplace of add-ons and plug-ins, really showcases both the notable work of our development partners and the robust extensibility of our platform," said Bruce Reading, CEO of Act!. "Our customers can now more easily find, purchase and install apps to extend, expand and better leverage their CRM and marketing automation solutions."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Act!:
Company LogoAct! is a leading provider of comprehensive CRM and marketing automation solutions that connect businesses with their customers. The company’s offerings provide unrivaled value with more marketing capabilities than other similarly priced CRMs. With Act!, professionals build relationships, not just transactions. The company’s all-in-one solution supports small and medium-sized professional businesses at any stage. Act! is a 2022 Comparably Best Company in Phoenix, Best Company for Work-Life Balance and Best Company for Perks Company Profile Page

Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Thursday, May 25, 2023

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 

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