News : Acticall Sitel Group Announces New Partners
Miami, FL, USA, Oct 16, 2017 -- Acticall Sitel Group, a provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Acticall Sitel Group’s ability to leverage data and analytics to help their customer’s provide exceptional client experience moments.
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"Our core objective was to bring the information assets together and discover insights through data science and analytical capabilities," said Subhendu Mandal, Senior Vice President of Sitel Customer Insights. "The partners we chose in BRIDGEi2i will help us execute our vision with speed and scale while Qlik will provide a consumption layer that will be consistent across the organization."
"The partnerships with BRIDGEi2i and Qlik will enable Acticall Sitel Group and its subsidiaries to better digest our clients’ data and, in turn, put forth actionable next steps they can take to enhance the customer experience journey," said Arnaud de Lacoste, Chief Marketing and Innovations Officer at Acticall Sitel Group. "We are excited to partner with two companies who value and understand the power of harnessing data and we look forward to offering additional comprehensive customer experience solutions with the help of BRIDGEi2i and Qlik."
Posted by Veronica Silva Cusi, news correspondent
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We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
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