News : Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience
Miami, FL, USA, Oct, 2017 -- Acticall Sitel Group, a provider of customer experience solutions, announced a partnership with Dial-Once, a telecom, web and mobile solutions startup, to bring smart contacting capabilities to its contact centers across the globe. These capabilities optimize the customer experience by directing incoming calls to an enhanced digital interface to quickly categorize and solve customer inquiries.
With a focus on improving the customer experience, the goal of this partnership is to increase the efficiency of customer interactions and reduce customer effort in non-value-add areas. By leveraging Dial-Once’s visual interface, customers can efficiently find answers to administrative-related inquiries, such as scheduling updates, booking appointments, operating hours and more. Providing customers more autonomy to self-serve reinforces Acticall Sitel Group’s work to digitally transform a brand’s approach to customer experience and engagement.
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"Through this partnership, we are able to more effectively route customer requests based on need and provide even greater focus on strategic and value-added customer service," said Arnaud de Lacoste, founder of Acticall Sitel Group. "In a rapidly growing market, this partnership combines the agility and expertise of Dial-Once with the resources and know-how of Acticall Sitel Group and reflects our unwavering commitment to building innovative solutions to address customer service needs."
"By reducing the cost of contact management, our solutions promote already existing content and help both customers and companies better use their valuable time," said Charles Dunston, CEO and co-founder of Dial-Once.
#contactcenterworld, @sitel_worldwide, @DialOnce
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, October 2, 2017
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