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News : Action Planned to Curb Obnoxious Calls on Rescue 1122 Helpline


Peshawar, Pakistan, March, 2020 -- Planning legal action against the people making obnoxious calls on the Rescue 1122 helpline in the province, the Khyber Pakhtunkhwa relief, rehabilitation and settlement department has asked the interior ministry to share the identity of 568 such people with it.

Officials told Dawn that RRS secretary Mohammad Abid Majeed had written a letter to interior secretary Yousaf Naseem Khokhar seeking help to know about the people making obnoxious callers to the Rescue 1122 helpline so that FIRs could be registered against them under the relevant sections of the law.

"We have asked the interior ministry to share the particulars of such frequent offenders," an official said.

The sought-after information includes the names of those offenders and their fathers, and residential addresses for mobile phone numbers.

The letter read that the promptness of response was the linchpin of the service delivery of Rescue 1122.

"As precious human lives and properties are at stake during a disaster or life endangering incident, and require immediate rescue and therefore, the operational activities need to be initiated within seconds," it said, adding that a delay in seconds can result in irreparable loss of human life, and property and such incidents and accidents are reported for action to Rescue 1122 by the affected people or surrounding individuals through the helpline.

The letter noted that sadly, reports had been received that people made obnoxious and fake calls on the helpline.

"A number of times fake emergencies have been reported, which ensue in wastage of considerable resources, along with time of the Rescue team while mostly, calls are made for fun by the individuals without understanding the gravity of keeping helpline engaged," it said.

The letter said making obnoxious calls was an offence under Sections 25 and 26 of the KP Rescue Service (Rescue 1122) Act, 2012, which declared that no person shall make a false or an obnoxious call on the emergency dial-in-number or in any other manner try to falsely represent that emergency circumstance exists requiring utilisation of any resources of the Rescue-1122.

"Any person who willfully or without any reasonable excuse, disobeys or violates any provision of this Act, shall be deemed to have committed a bailable offence punishable with simple imprisonment for six months or with fine not exceeding rupees fifty thousand or with both," the letter said.

It added that in light of this provision, the matter of obnoxious calls was taken up with the Pakistan Telecommunication Authority (PTA) for sharing details of mobile numbers of users making such calls to which the PTA had responded that such sharing of information including subscriber’s details as well as blocking of mobile numbers falls in the domain of the interior ministry.

The letter said the interior ministry’s cooperation on the matter would not only help Rescue 1122 save precious human lives but would also help stop the waste of resources due to fake and obnoxious calls.

The figures collected from 15 districts from 2010 to Feb 24, 2020, show that the rescue services in those districts received 21 million calls during the period but 14.5 million calls were fake and irrelevant.

Peshawar has received the highest number of such calls (5.4 million) followed by Abbottabad 5.3 million, Dera Ismail Khan 1.3 million, Mardan 0.9 million, Nowshera 0.5 million and Swat 0.3 million.


Posted by Veronica Silva Cusi, news correspondent

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More Editorial From Rescue 1122

Published: Monday, March 9, 2020

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2021 Buyers Guide Recording


ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.


Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

Nuxiba Technologies

Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

PCS Software

Call recording solution fully integrate to all main pbx solutions.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

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