Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Action Planned to Curb Obnoxious Calls on Rescue 1122 Helpline

#contactcenterworld

Peshawar, Pakistan, March, 2020 -- Planning legal action against the people making obnoxious calls on the Rescue 1122 helpline in the province, the Khyber Pakhtunkhwa relief, rehabilitation and settlement department has asked the interior ministry to share the identity of 568 such people with it.

Officials told Dawn that RRS secretary Mohammad Abid Majeed had written a letter to interior secretary Yousaf Naseem Khokhar seeking help to know about the people making obnoxious callers to the Rescue 1122 helpline so that FIRs could be registered against them under the relevant sections of the law.

"We have asked the interior ministry to share the particulars of such frequent offenders," an official said.

The sought-after information includes the names of those offenders and their fathers, and residential addresses for mobile phone numbers.

The letter read that the promptness of response was the linchpin of the service delivery of Rescue 1122.

"As precious human lives and properties are at stake during a disaster or life endangering incident, and require immediate rescue and therefore, the operational activities need to be initiated within seconds," it said, adding that a delay in seconds can result in irreparable loss of human life, and property and such incidents and accidents are reported for action to Rescue 1122 by the affected people or surrounding individuals through the helpline.

The letter noted that sadly, reports had been received that people made obnoxious and fake calls on the helpline.

"A number of times fake emergencies have been reported, which ensue in wastage of considerable resources, along with time of the Rescue team while mostly, calls are made for fun by the individuals without understanding the gravity of keeping helpline engaged," it said.

The letter said making obnoxious calls was an offence under Sections 25 and 26 of the KP Rescue Service (Rescue 1122) Act, 2012, which declared that no person shall make a false or an obnoxious call on the emergency dial-in-number or in any other manner try to falsely represent that emergency circumstance exists requiring utilisation of any resources of the Rescue-1122.

"Any person who willfully or without any reasonable excuse, disobeys or violates any provision of this Act, shall be deemed to have committed a bailable offence punishable with simple imprisonment for six months or with fine not exceeding rupees fifty thousand or with both," the letter said.

It added that in light of this provision, the matter of obnoxious calls was taken up with the Pakistan Telecommunication Authority (PTA) for sharing details of mobile numbers of users making such calls to which the PTA had responded that such sharing of information including subscriber’s details as well as blocking of mobile numbers falls in the domain of the interior ministry.

The letter said the interior ministry’s cooperation on the matter would not only help Rescue 1122 save precious human lives but would also help stop the waste of resources due to fake and obnoxious calls.

The figures collected from 15 districts from 2010 to Feb 24, 2020, show that the rescue services in those districts received 21 million calls during the period but 14.5 million calls were fake and irrelevant.

Peshawar has received the highest number of such calls (5.4 million) followed by Abbottabad 5.3 million, Dera Ismail Khan 1.3 million, Mardan 0.9 million, Nowshera 0.5 million and Swat 0.3 million.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dawn.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, March 9, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =