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News : Active OMG Announces AI Website Features for E-retailers

#contactcenterworld

Active OMG, the British company behind conversational self-learning AI, Ami, has announced three new product features: Ami Talks, Ami Appointments and Live Data Conversations. The trio of features will make Ami’s conversational capabilities more powerful for retailers and service providers and introduce a new level of care provided to customers.

Louis Halpern, Chairman at Active OMG explained, "Conversation is the next user interface with the web. Pumping voice services out to vocalise the text on a website is a very linear experience. There is no understanding of what has been read. When we read we understand what we are reading. Likewise, when Ami reads she takes into account the meaning of what has been said. This allows a conversation where Ami and the customer can progress towards a goal, just as humans do when we talk to each other.



Louis Halpern said, "Ami Appointments ensures a company doesn’t lose a dialogue with a customer because of time limitations. It is about making the customer experience fluid and trouble free."

Halpern added, "Big brands can’t believe their eyes or ears when we set up a live demo in minutes that can talk for them, and give customers the information they want without having to search for it. Immediately they see what this does to customer service in terms of putting power into the hands and mouths of their customers. Conversation is the human algorithm. Controlling computers through intelligent conversations though our voice is the next natural step.

#contactcenterworld


Today's Tip of the Day - Act On Your Customer Intelligence

Read today's tip or listen to it on podcast.

Published: Tuesday, September 25, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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