Active OMG, the British company behind conversational self-learning AI, Ami, has announced three new product features: Ami Talks, Ami Appointments and Live Data Conversations. The trio of features will make Ami’s conversational capabilities more powerful for retailers and service providers and introduce a new level of care provided to customers.
Louis Halpern, Chairman at Active OMG explained, "Conversation is the next user interface with the web. Pumping voice services out to vocalise the text on a website is a very linear experience. There is no understanding of what has been read. When we read we understand what we are reading. Likewise, when Ami reads she takes into account the meaning of what has been said. This allows a conversation where Ami and the customer can progress towards a goal, just as humans do when we talk to each other.
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Louis Halpern said, "Ami Appointments ensures a company doesn’t lose a dialogue with a customer because of time limitations. It is about making the customer experience fluid and trouble free."
Halpern added, "Big brands can’t believe their eyes or ears when we set up a live demo in minutes that can talk for them, and give customers the information they want without having to search for it. Immediately they see what this does to customer service in terms of putting power into the hands and mouths of their customers. Conversation is the human algorithm. Controlling computers through intelligent conversations though our voice is the next natural step.
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Published: Tuesday, September 25, 2018
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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.