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News : ACUITY® by Tyto Athene Partners with MicroAutomation to Launch ACUITY NG 9-1-1 Solution

#contactcenterworld, @microautomation

Herndon, VA, USA, Feb, 2021 -- Tyto Athene, LLC, a full-service systems integrator and inventor of ACUITY by Tyto Athene, is excited to announce in partnership with MicroAutomation, a provider of contact center and 911 solutions, including Omni911, the launch of the ACUITY Next Generation 9-1-1 Continuity of Operations Plan (COOP) solution.

"Adding MicroAutomation and their Omni911 solution to our ACUITY platform is a perfect fit," said Fabian Plath, Vice President of Sales and Business Development at Tyto Athene. "Especially in cases of natural disaster or emergency response, the ACUITY NG 9-1-1 is a secure, quickly deployable solution. ACUITY NG 9-1-1 can operate as a cloud-based standalone system or create a redundant, geo-diverse configuration of your existing 9-1-1 call center. Overall ACUITY NG 9-1-1 provides the latest technology and tools first responders and tactical teams need when facing life or death situations."

"We are excited and proud to partner with Tyto Athene in delivering NG 9-1-1 crucial communications capabilities with state of the art technology that is required by their customers who must be able to deliver life-saving services in diverse and challenging environments" said Keith Blackmon, Senior Vice President of Sales and Marketing at MicroAutomation.

#contactcenterworld, @microautomation

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Tyto Athene:
Tyto Athene, LLC is a full service systems integrator focused on helping clients accelerate their ability to make decisions by providing secure access to enterprise information throughout their operating environment. Tyto Athene is also the inventor and provider of the ACUITY® Micro Data Center product line.
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About MicroAutomation:
Company LogoMicroAutomation is a systems integrator offering an extensive range of call center technology solutions and professional services.
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Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Monday, March 1, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

New 2021 Membership

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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