News : Aculab’s VoiSentry Now Rated “Avaya Compliant”
Aculab, a provider of speech technology systems, announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya (NYSE: AVYA), a global provider in solutions that enhance and simplify communications and collaboration.
VoiSentry is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura(R) Experience Portal 7.2.1.
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Aculab is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"Membership in the Avaya DevConnect program is an undoubted benefit to our business customers, as it means they can easily, confidently and cost-effectively incorporate new technology developments, such as VoiSentry, our voice biometrics speaker verification system, into their Avaya-based solutions. Testing VoiSentry for compliance with the Avaya IX Contact Center component Avaya Aura(R) Experience Portal demonstrates our commitment to helping enterprise contact centers mitigate fraud risks, enhance the customer experience and generate productivity gains."
-- David Samuel, Managing Director, Aculab
"Technology partners like Aculab are helping Avaya customers move beyond PINs and passwords to maintain data security. With Aculab’s VoiSentry voice biometrics solution, business users have a cost-effective, self-service, alternative to agent-led identity verification."
-- Eric Rossman, vice president, Partners, Developers & Alliances, Avaya
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About Ian Colville:
Ian Colville is a product manager at Aculab and his role includes support for the company’s global sales force. Ian has spoken at a variety of customer seminars on various subjects since joining the company in 2000 and has contributed technical documentation, including product literature and several published articles. He has broad industry knowledge gained during a number of years employed in a variety of management roles by a major telecommunications manufacturer.
Aculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, June 21, 2019
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