Aculab, a provider of speech technology systems, announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya (NYSE: AVYA), a global provider in solutions that enhance and simplify communications and collaboration.
VoiSentry is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura(R) Experience Portal 7.2.1.
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Aculab is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"Membership in the Avaya DevConnect program is an undoubted benefit to our business customers, as it means they can easily, confidently and cost-effectively incorporate new technology developments, such as VoiSentry, our voice biometrics speaker verification system, into their Avaya-based solutions. Testing VoiSentry for compliance with the Avaya IX Contact Center component Avaya Aura(R) Experience Portal demonstrates our commitment to helping enterprise contact centers mitigate fraud risks, enhance the customer experience and generate productivity gains."
-- David Samuel, Managing Director, Aculab
"Technology partners like Aculab are helping Avaya customers move beyond PINs and passwords to maintain data security. With Aculab’s VoiSentry voice biometrics solution, business users have a cost-effective, self-service, alternative to agent-led identity verification."
-- Eric Rossman, vice president, Partners, Developers & Alliances, Avaya
About Ian Colville:
Ian Colville is a product manager at Aculab and his role includes support for the company’s global sales force. Ian has spoken at a variety of customer seminars on various subjects since joining the company in 2000 and has contributed technical documentation, including product literature and several published articles. He has broad industry knowledge gained during a number of years employed in a variety of management roles by a major telecommunications manufacturer.
Aculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, June 21, 2019
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|3.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
|8.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...