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News : Ada Launches on the Genesys AppFoundry
Toronto, Ontario, Canada, Aug, 2018 -- Ada announced its customer service chabot is now available on the Genesys(R) AppFoundry, a dedicated customer experience marketplace. Genesys is a global provider in omnichannel customer experience and contact center solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
"We've made powerful machine learning easy to deploy in a solution that saves time for both our clients and their customers," said Mike Murchison, CEO of Ada. "We're excited to be partnering with Genesys, who like Ada, is redefining what it means to provide meaningful customer service for the modern day consumer."
Ada's chatbot combines with the Genesys Customer Experience Platform to deliver true Blended AITM.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Printing Telephone & Fax Numbers
More Editorial From Ada
Ada builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience.
Published: Monday, August 6, 2018
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