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News : Adactus Housing Group Implements 360 Tenant Portal from 1st Touch
London, UK, Dec 9, 2015 -- Adactus Housing Group is implementing the 360 Tenant Portal from 1st Touch. The new system will provide an online resource, enabling easy self-service access to a broad range of customer services for tenants. The software will improve on the group’s existing online services, augmenting the group’s incoming call centre and customer care facilities.
Adactus Housing Group is a Registered Social Landlord managing properties across the North West of England with the majority located in Manchester, Chorley and Wigan.
With the 360 Tenant Portal from 1st Touch, Adactus tenants will be able to use their own devices, 24/7/365 to review details of their tenancy and submit online requests for a wide range of services. By directing this traffic online, the significant time and resources saved will enable call centre staff to spend more time on those with the greatest need.
1st Touch was chosen as the 360 Tenant Portal has the breadth of functionality to help Adactus deliver on its evolving customer care strategy.
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About 1st Touch:
1st Touch is a provider of mobile working solutions.
About Adactus Housing Group:
The members of the Adactus Housing Group build, renovate and manage affordable housing for rent and sale. Together the members of the Group own and manage 13,000 homes across 21 local authority areas in the North West of England. Group members employ 560 staff and their businesses have a combined annual turnover in excess of £55 million.
Published: Thursday, December 10, 2015