News : ADFCA Consolidates Partnership with Fujitsu
Abu Dhabi, UAE, Oct 26, 2015 -- The Abu Dhabi Food Control Authority (ADFCA) announced that it has appointed Fujitsu to implement Oracle Siebel CRM to help manage its customer-facing operations when inspecting the standards of food safety in the manufacturing and distribution of food in Abu Dhabi emirate.
As part of its first project, Fujitsu will be implementing the Siebel CRM with ADFCA’s AIRS project.
The project forms part of ADFCA’s efforts to achieve sustainable livestock development and to ensure better quality meat and milk in the emirate.
Following the implementation, due to go live in January 2016, the ADFCA’s current technology footprint will migrate into a seamless and unified operational system. The ADFCA will be able to operate within a unified platform with seamless integration, providing stakeholders such as vets and inspectors with an end to end solution.
Comparably, the Siebel CRM solution will convey a more detailed background on customers concerned with the handling of food, livestock, and agro-technologies by centralizing all data inputs. ADFCA will also be able to standardize the inspection process to help the industry better adhere to food safety guidelines.
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The Siebel CRM functionality will extend to field workers at ADFCA who will be able to utilize Siebel Enterprise Applications on mobile devices using SAP Mobility Platform for real-time updates. A customer service module that includes compliant management, a risk management module and a database for the food industry in Abu Dhabi will also be built owing to Oracle’s end-to-end customer lifecycle solution.
Speaking about its implementation, Ali Yousef Al Saad, Acting Director of Communication & Community Service Division, ADFCA said, "Whilst safeguarding the standards in food and agriculture, we also want to make ADFCA a customer centric organisation by delivering a seamless service that is easy for stakeholders in the industry to follow and abide by. By putting customers at the center of our strategy, we can be a partner to their business and collaboratively contribute to the well-being of the community and citizens of Abu Dhabi. This has been the driver for implementing Oracle Siebel and why we chose Fujitsu."
Posted by Veronica Silva Cusi, news correspondent
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Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
About Abu Dhabi Food Control Authority:
The Abu Dhabi Food Control Authority purpose is too develop a sustainable agriculture and food sector that ensures the delivery of safe food to the public and protects the health of animals and plants while promoting sound environmental practices through cohesive and effective policies and regulations, quality standards, research and education.
Published: Tuesday, October 27, 2015
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