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News : Admin Re Enhances its Customer Service With Olive Communications
Jan 8, 2015 -- Swiss Re's Admin Re, the closed-book consolidator of life and health policies, has made an investment in a new cloud-based unified communication and contact centre platform. It is being designed, implemented and managed by Olive Communications, a UK cloud-based business communications provider.
Admin Re operates in an industry that is changing. The Pensions landscape in the UK is undergoing significant transformation, and Admin Re is adapting to deal effectively with resulting customer queries. Customers' needs are at the heart of its business model and it continually transforms its systems, processes and people to improve the customer experience. In addition, Admin Re has an ambitious growth strategy in the UK, and is building for future success.
Having already upgraded their core actuarial, finance and IT capabilities along with improved systems across operating platforms, Admin Re recently turned its focus to an upgraded telecoms strategy.
The unified communication and contact centre solution will be built on Mitel's cloud-based platform. The contact centre incorporates workforce management, voice recording applications and an IVR platform all designed to ensure that Admin Re service their customers to the highest standard.
Posted by Veronica Silva Cusi, news correspondent
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About Swiss Re:
Swiss Reinsurance Company Ltd, generally known as Swiss Re, is a reinsurance company based in Zurich, Switzerland. It is the world’s second-largest reinsurer, after having acquired GE Insurance Solutions.
About Olive Communications:
Olive provides communications solutions across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications.
Published: Monday, January 12, 2015