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News : ADP Reimagines the Human Capital Management Client Experience with Salesforce Generative AI

#contactcenterworld, @salesforce, @adp

San Francisco, CA & Roseland, NJ, USA, Dec 12, 2023 — Salesforce (NYSE: CRM), the #1 AI CRM, and ADP (Nasdaq: ADP), a global technology company providing human capital management (HCM) solutions, announced the expansion of their work together to reimagine ADP’s client experience for ADP’s clients.

Together, ADP and Salesforce will unite ADP’s data and insights, decades of HCM expertise, and an approach to service with Salesforce’s Customer 360 platform to drive greater collaboration and empower ADP’s service teams with the information they need to provide real-time, quick responses to their clients. 

"Clients today demand experiences that quickly and effectively address their business challenges," said Maria Black, president and chief executive officer of ADP. "For more than 20 years, we’ve worked with Salesforce to ensure ADP is at the forefront of client experience delivery. This expanded partnership furthers our ability to quickly translate client data from across the enterprise into action-oriented knowledge that will empower our clients to achieve their business objectives."

"We are entering into a new AI-powered world, where every customer experience can be more intelligent, personalized, and automated," said Marc Benioff, Chair and CEO of Salesforce. "Using our trusted generative AI, Data Cloud, and collaboration tools, ADP is leading the way in reimagining the client experience for this new world and making every employee more productive and efficient."

#contactcenterworld, @salesforce, @adp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.salesforce.com


About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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About ADP:
Company LogoAutomatic Data Processing provides business outsourcing solutions. ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide value to companies of all types and sizes. ADP is also a provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Thursday, December 14, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

4.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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