Harbour St, Kingston, Jamaica, May, 2019 -- Advantage Communications Inc., a Jamaican and Canadian contact center that uses new technologies to design a more strategic customer experience for its clients' customers, has continued its rapid expansion with the announcement of a brand-new contact center facility in Jamaica.
The new contact center, which is based on Harbour Street in Kingston, Jamaica, has opened as a direct response to the increased demand for Advantage Communications' customer service solutions. The location will increase the company's existing capacity in Jamaica by 25 percent.
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The new location joins Advantage Communication's existing two contact center facilities already located in Jamaica, meaning the company now has three locations in Jamaica. It also joins Advantage Communication's two contact centers in Canada - including its headquarters on Prince Edward Island.
"Advantage Communications is currently in the process of rapid expansion, and Jamaica, alongside Canada, is the natural choice for that growth," said Randy Clapp, Chief Revenue Officer at Advantage Communications Inc. "Jamaica's motivated and well-educated workforce will allow us to continue to offer unparalleled contact center solutions to our growing list of high-profile clients."
Advantage Communications decision to expand in Jamaica was a strategic one. Not only is Jamaica in close proximity to major North American markets as a nearshore contact center solution, Jamaica also offers a highly-educated workforce by offering BPO-specific training at the university level.
Celina Hendriks, Regional Site Director at Advantage Communications' Jamaica, commented: "Advantage Communications has built an extremely strong reputation within the BPO sector in Jamaica, and this new location will help us keep up with ever-increasing demand from new clients. Jamaica is the third largest country in the America's where English is the native language. That, combined with the country's motivated, plentiful, and college-educated population, is ensuring that we can go above-and-beyond for the companies that we partner with."
Posted by Veronica Silva Cusi, news correspondent
About Advantage Communications:
Advantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients' customers.
Published: Monday, June 3, 2019
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