News : Advantage Communications Inc. Announces Appointment of New Vice-President of Business Development
Advantage Communications Inc. (ACI), a Canadian provider of on-shore and nearshore outsourced customer support, announces that Randy Clapp has been hired as Vice-President of Business Development. Clapp will oversee ACI’s business development strategies in the North American market with a focus on establishing new partnerships that leverage the workforce strengths and regional efficiencies of outsourced customer support in Eastern Canada and Kingston, Jamaica.
Clapp received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. Clapp earned his Bachelor Degree in Business Management and Economics from Northwood University. He spent the last three years establishing innovative contact centre service partnerships as Vice-President of Sales for The Results Companies.
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"We are pleased to welcome Randy Clapp as Advantage Communications’ new Vice-President of Business Development. Mr. Clapp’s expertise in creating solution-oriented partnerships to drive growth in the services industry will be instrumental to our next wave of expansion on and nearshore," said Kent MacPhee, former CEO and new chairman of the board at Advantage Communications.
Clapp joins ACI by way of Colorado. He shares in the company’s commitment to outstanding customer service and attributes his success to: "...showing clients how to make or save money in ways they never thought possible."
"With 25 years in the U.S. marketplace, I can appreciate the incredible passion and commitment Advantage Communications shows for its employees, clients and the customers they serve each and every day. I am proud to represent ACI in the North American market," said Randy Clapp, Vice-President of Business Development for Advantage Communications Inc.
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About Advantage Communications:
Advantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients' customers.
Published: Thursday, July 20, 2017