Charlottetown, PEI, Canada, Feb 18, 2021 - Advantage Communications Inc., a Global BPO / Contact Center leveraging innovation and analytics to deliver customer experiences, has appointed Clive Woodrow as Chief Operations Officer.
Clive’s experience spans over 20 years in the North American and offshore Call Center / BPO industry, and he has held senior leadership roles in operations, client services, HR, WFM, and sales. Clive led the US management team of an Irish BPO company Voxpro (now part of Telus International), helping them to expand their US services with Google’s Nest, Airbnb and Stripe.
Before Voxpro, Clive consulted with an Indian-based BPO company to help them set up and run a new North American call center in North Carolina. He has also consulted with JD Power and Accenture and he’s been responsible for delivering top level customer experiences with companies like Apple, Cogeco, Nest, Stripe, Comcast, Nissan, AARP and ViaSat.
Clive has a passion for driving excellence in customer experience. He helps to build brand loyalty through the use of technologies, innovative thinking and management strategies that improve processes and procedures. These changes not only help fuel business success for both ACI’s clients and their customers, but they also enhance Advantage Communication’s position as a preferred place to work.
"It is my pleasure to welcome Clive to Advantage Communications," said Gregory Hough, President and CEO at Advantage Communications Inc. "We look forward to benefiting from Clive’s great industry experience to help move ACI's mission forward. In this role he will be responsible for engaging broadly across the organization focusing on translating our strategy into actionable goals for performance and growth. I am confident that Clive’s contribution to our leadership team will be invaluable to Advantage Communications next phase of growth."
"I’m humbled and excited to join the ACI team to help transform the contact center world," said Clive. "We’re at an inflection point in changing the way we work and how we deliver great customer experiences, leveraging innovation, analytics and new forms of agent support. This means innovation in the human aspects of recruiting, training, delivery and quality while ensuring data analytics and technology help discover new opportunities to care for customers. I’m thrilled to be joining this winning team and contributing to the continuous innovation culture at ACI."
Posted by Veronica Silva Cusi, news correspondent
About Advantage Communications:
Advantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients' customers.
Published: Friday, February 19, 2021