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News : Advantage Communications Inc. New Executive Team Ready to Challenge the Traditional Call Centre Industry

#contactcenterworld, @advantage_call

Charlottetown, PEI  January 8 2019 -- One of the North America’s contact centres has been strategically hiring top talent to build out a high performance executive team. Now that the team is complete, Advantage Communications Inc (ACI) has hit the ground running landing major accounts both in the Caribbean, USA and Canada.

"Our new ACI Executive Team includes three key new hires, and one internal promotion, in the last year in HR, Technology, Client Services and Finance," said Gregory Hough, CEO of Advantage Communications.

"As we position ACI to take on and challenge the traditional call centre industry with new technology and new levels of service, we wanted to bring in executives who can lead the way with highly creative and innovative approaches to customer experience."


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Advantage Communications welcomes:

Tracey Laughlin, Chief Financial Officer

Tracey brings with her over a decade of experience as the VP of Finance for a leading IT services management company, along with other positions in the technology software industry, an investment corporation, and a computer system design company.

Jean-Marc Cheong, Chief Technology Officer

Jean-Marc brings over 18 years of hands-on and senior management experience in Technology and the Contact Center industry. Responsible for Systems, Networks, Security, Compliance, Software Development and R&D, he started his career in the BPO field and has worked with many on-shore teams in North America and offshore teams in France, India, Mauritius, Mexico, Morocco, Philippines, Romania and Sri Lanka.

Andy Tsalkos, Chief Client Officer

With an extensive 22+ year career in Contact Centre and BPO services, and with a successful track record in building, stabilizing, and growing profitable operations, Andy is the perfect addition to the team to escalate the growth of Advantage Communications.

Ryan White, Chief People Officer

Ryan has been an integral part of creating the dynamic company culture and inclusive values that sets Advantage Communications apart from other call centres. Ryan was recently promoted to Chief People Officer to continue building talent and making ACI a preferred employer in the sector.

With these new additions to the Executive Team, bringing individual strategic insights and extensive industry experience, ACI is ready to challenge the call centre industry head on. 

#contactcenterworld, @advantage_call


About Advantage Communications:
Company LogoAdvantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients' customers.
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