Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Advantage Communications Inc. New Executive Team Ready to Challenge the Traditional Call Centre Industry

#contactcenterworld, @advantage_call

Charlottetown, PEI  January 8 2019 -- One of the North America’s contact centres has been strategically hiring top talent to build out a high performance executive team. Now that the team is complete, Advantage Communications Inc (ACI) has hit the ground running landing major accounts both in the Caribbean, USA and Canada.

"Our new ACI Executive Team includes three key new hires, and one internal promotion, in the last year in HR, Technology, Client Services and Finance," said Gregory Hough, CEO of Advantage Communications.

"As we position ACI to take on and challenge the traditional call centre industry with new technology and new levels of service, we wanted to bring in executives who can lead the way with highly creative and innovative approaches to customer experience."

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Advantage Communications welcomes:

Tracey Laughlin, Chief Financial Officer

Tracey brings with her over a decade of experience as the VP of Finance for a leading IT services management company, along with other positions in the technology software industry, an investment corporation, and a computer system design company.

Jean-Marc Cheong, Chief Technology Officer

Jean-Marc brings over 18 years of hands-on and senior management experience in Technology and the Contact Center industry. Responsible for Systems, Networks, Security, Compliance, Software Development and R&D, he started his career in the BPO field and has worked with many on-shore teams in North America and offshore teams in France, India, Mauritius, Mexico, Morocco, Philippines, Romania and Sri Lanka.

Andy Tsalkos, Chief Client Officer

With an extensive 22+ year career in Contact Centre and BPO services, and with a successful track record in building, stabilizing, and growing profitable operations, Andy is the perfect addition to the team to escalate the growth of Advantage Communications.

Ryan White, Chief People Officer

Ryan has been an integral part of creating the dynamic company culture and inclusive values that sets Advantage Communications apart from other call centres. Ryan was recently promoted to Chief People Officer to continue building talent and making ACI a preferred employer in the sector.

With these new additions to the Executive Team, bringing individual strategic insights and extensive industry experience, ACI is ready to challenge the call centre industry head on. 

#contactcenterworld, @advantage_call

About Advantage Communications:
Company LogoAdvantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients' customers.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Wednesday, January 9, 2019

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =