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News : Aegis Positioned in the Gartner’s Magic Quadrant
Mumbai, India, Feb 5, 2015 -- Aegis Limited, a global outsourcing and technology services company, announced it has again been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2014 report, published on December 23rd, 2014. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.
Sandip Sen, Global CEO, Aegis Limited, said, "We are pleased to be included in the Gartner Magic Quadrant for CM Contact Centre BPO for the 5th consecutive year. For some time now Buyer – Provider discussions have shifted from just cost containment and labor arbitrage to the delivery of enhanced customer experience, automation, multichannel and analytics capabilities, and more innovative ways of addressing the increasing levels of complexity in their business. At Aegis, we believe our domain expertise and innovation in this market reflects our ‘ability to execute’ and culture of continuous improvement."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Aegis
As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Published: Monday, February 9, 2015