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News : Aegis Adds 600 People in Kuala Lampur
New Delhi , May 21, 2014 -- Aegis, the business process management arm of Essar Group, has increased headcount at its Kuala Lampur centre by 60 percent to 1,600 people, driven by strong demand across verticals such as telecom, banking and travel.
Aegis, which closed the acquisition of Malaysia-based Symphony BPO in March this year, has since then leveraged its domain expertise and customer experience methodology to support clients, Aegis said in a statement.
At the time of acquisition, the headcount stood at about 1,000.
Post the closure of the acquisition in Malaysia, Aegis helped the contact centre and financial business operations become more effective based on its proven integration framework and strong services delivery capabilities, it said.
The expansion is a result of new client partnerships and augmenting organic growth of its current client base across telecom, travel and BFSI verticals, it said.
"These partnerships encompass support for end-to-end multi-channel customer lifecycle management to enable them to better optimise their customer experience management," it added.
"Our strategic expansion in Malaysia is focused around penetrating newer markets and augmenting existing capabilities," Aegis Global CEO Sandip Sen said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Aegis
As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Published: Friday, May 23, 2014