News : Aegis Expands Presence in Malaysia
Mumbai, India and Medini, Johor, Malaysia, Aug 8, 2017 -- Aegis Limited, a global outsourcing and technology services company, announced that it has expanded its presence in Malaysia with the inauguration of its new Business Process Management (BPM) Centre of Excellence (COE) in Medini City, the Central Business District of Iskandar Puteri, Malaysia. The facility will provide a suite of BPM solutions across clientele in Malaysia, Singapore and Asia Pacific. The launch was officiated by YAB Dato’ Mohamed Khaled Nordin, Chief Minister of Johor, Malaysia.
The new BPM centre will be a modern facility, replete with technology, customer experience tools and global quality best practices for providing multi –channel Customer Lifecycle Management solutions. The centre will have an initial capacity for over 700 employees, which could be additionally expanded basis new business opportunities and growth. At the time of inauguration the new facility would have employed up to 550 personnel, of which 90% would be local workforce from Johor, Iskandar.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Sandip Sen, Global CEO, Aegis Limited said "Aegis has been a pioneer in the global delivery model and that led us to grow & expand our strategic presence in Malaysia. This reinforces Aegis’ strategy of providing our customers with an ecosystem which taps a skilled talent market and provides the best tools, processes and practices to enhance customer experience and life time value."
Zulfiqar Zainuddin, Managing Director of i2M Ventures Sdn Bhd, a wholly-owned subsidiary of Khazanah Nasional Berhad dedicated to investment and promotion of Iskandar, said "Aegis Iskandar’s Centre of Excellence will drive Iskandar Puteri to new heights with the creation of high-value knowledge-based jobs, and with 90% of the jobs are being filled locally, this further demonstrates Johor’s strong socioeconomic fundamentals and attractiveness as a viable investment destination."
Dr. James Tee, Managing Director/Chief Executive Officer of Medini Iskandar Malaysia Sdn Bhd, said "With Aegis’ presence in Medini 7, Medini City will be a magnet for other international and local companies to expand their business here. Medini City is an attractive address due to its proximity to Singapore, the variety of incentives and integrated central business district development plan that focuses on creating smart and sustainable communities where residents, workers, visitors and investors alike can experience a place that is uniquely liveable, connected, efficient and safe."
Divya Dutta, Chief Operating Officer, Aegis Malaysia added "Malaysia is our hub for multi-channel Asian languages, and we are committed to expand our presence in Johor to assist our global clients. Johor offers availability of skilled talent, strong government support and favourable business culture which will enable Malaysia to carve out a niche in the global outsourcing landscape. "
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
More Editorial From Aegis
As a provider of outsourced customer care and acquisition servicing for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Published: Thursday, August 10, 2017
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...