News : Aegis Gets Contract from Punjab National Bank
Bangalore, Sept 30, 2014 -- Aegis, the business process outsourcing (BPO) arm of Essar group, has bagged a five-year contract from Punjab National Bank (PNB) to support and manage the banks' Pradhan Mantri Jan Dhan Yojna contact center.
"This would be the first customer contact centre institutionalised by a public sector bank for the Pradhan Mantri Jan Dhan Yojna," Aegis said in a release.
Pradhan Mantri Jan Dhan Yojana is a scheme for comprehensive financial inclusion launched by Prime Minister Narendra Modi in August this year.
Under the contract, Aegis will provide customer lifecycle management support for the banks' products and services such as deposits operations, core banking processes, lending services, internet banking, and account and card related services. Aegis will also manage customer on-boarding and service operations, data management and collections under the Pradhan Mantri Jan Dhan Yojna for PNB.
Aegis will also provide customer relationship management (CRM) platform, customer grievance resolution module and customer intelligence to PNB.
Posted by Veronica Silva Cusi, news correspondent
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As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
About Punjab National Bank :
Punjab National Bank is an Indian financial services company based in New Delhi, India. Founded in 1894, the bank has over 5,800 branches and over 6,000 ATMs across 764 cities. It serves over 80 million customers.
Published: Wednesday, October 1, 2014