News : Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers
Mumbai India, January, 2017 -- Aegis Limited, a global outsourcing and technology services company, announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc.
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Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the Gartner report authored by TJ Singh, Misako Sawai, and Brian Manusama. According to Gartner, Gartner's Market Guide for customer management business process outsourcing services reviews highly competitive providers. Sourcing and vendor management leaders can use this guide to select providers aligning to their business needs based on functional, vertical/industry and geographic importance.
Sandip Sen, Global CEO, Aegis Limited said "Aegis has been able to leverage its people, processes, technology capabilities, and customer experience-led positioning to enhance its growth and business value across Worldwide CM BPO landscape. Aegis is continually innovating through next-generation tools, omnichannel analytics, social media solutions and business automation contributing to better customer experience, higher efficiency and more business resiliency. Our future-ready framework can help businesses harness the full potential of customer lifetime value in order for them to stay ahead of the customer curve."
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As a provider of outsourced customer care and acquisition servicing for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, January 20, 2017
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