News : Aegis Positioned as a High Performer in the HFS Research Blueprint on Contact Centre Operations
Mumbai, India, June 23, 2016 -- Aegis Limited, a global outsourcing and technology services company, announced that it has been positioned as a High Performer in HFS Research's Contact Centre Operations Blueprint report 2016. HFS Research positioned Aegis in the Blueprint report based on a bi-dimensional matrix, evaluating innovation and execution.
Aegis has been named as High Performer in the HFS Research's Contact Centre Blueprint report for executing multi-channel strategy, while building omnichannel and social contact center thought leadership.
Sandip Sen, Global CEO, Aegis Limited said, "Aegis continues to innovate through next-generation tools, omnichannel analytics, social media solutions and business automation contributing to better customer experience, higher efficiency and more business resiliency. Aegis is equipped to meet today's business challenges by establishing benchmarks for quality and customer lifetime value."
"Aegis stood out for its ability to execute on multi-channel interactions as well as its thought leadership in developing an omnichannel strategy," said Melissa O'Brien, Research Director Contact Center and Omnichannel, HFS Research. "In particular around the area of social customer contact, Aegis has developed a platform called AegisLISA which enables customer interaction via social networks, collects and analyzes information from various social sources and displays customer sentiment. These kinds of investments in research toward omnichannel capabilities are indicative of Aegis' focus on the customer experience, which is important in an increasingly digitally focused consumer environment."
Posted by Veronica Silva Cusi, news correspondent
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As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
HfS Research is an analyst and global network for IT and business services, with a specific focus on global business services, digital transformation, and outsourcing.
Published: Friday, June 24, 2016