News : Aegis Positioned as a Major Player in the IDC Marketscape
Mumbai, July 18, 2014 -- Aegis Limited, an outsourcing and technology services company, announces that it has been recognized as a Major Player in the IDC Marketscape: Worldwide Business Analytics BPO Services 2014 Assessment. IDC Marketscape measures key strategy of a service provider success across two primary categories - capabilities and strategies.
Among the key strength that acknowledge Aegis in this honor is its strategic and operational capability of embedding business analytics to transform an enterprise's customer insight into action and influence growth.
According to the IDC report - Aegis' analytics solution includes analysis of customer experience, sales, customer engagement, marketing, innovation, and collections across various touch points and a consumer experience scorecard to drive Customer Lifetime Value.
Sandip Sen, Global CEO, Aegis Limited, "We are pleased that IDC has recognized our areas of strengths in Business Analytics and identified Aegis as a Major Player. This recognition further acknowledges our capabilities in correlating and identifying customer patterns through business analytics that enables access to real time business information in a single window".
Posted by Veronica Silva Cusi, news correspondent
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As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Monday, July 21, 2014