News : Aegis Positioned in 2013 Magic Quadrant
Mumbai, India and DALLAS, Jan 16, 2014 -- Aegis Limited, a global outsourcing and technology services company, announces that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2013 report, published in December 2013.
Gartner's 2013 Magic Quadrant for Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with capabilities across the Americas, EMEA and Asia/Pacific. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.
Sandip Sen, Global CEO, Aegis Limited said "We are pleased to be included in the Gartner Magic Quadrant for CM Contact Centre BPO for the 4th consecutive year. As buyer's shift their focus from just cost containment to include revenue generation and service improvements, Aegis is committed on delivering practical innovation, service excellence, multi-channel customer experience and insightful business transformation for our clients."
As noted in the report, "the worldwide CM contact center BPO market is forecast to grow steadily at a 5.2% compound annual growth rate (CAGR) from 2013 through 2018. By the end of 2018, Gartner estimates the CM contact center BPO industry will achieve a market size of $42.4 billion. Therefore, Gartner believes the opportunities for growth in market share are robust for those companies willing to aggressively make investments in marketing, sales, PETS (Process Enhancement Technologies and Services ) and acquisitions."
Posted by Veronica Silva Cusi, news correspondent
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As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, January 17, 2014