News : Aegis Positioned in the Gartner's Magic Quadrant for Customer Management Contact Center BPO 2017
Mumbai, India, April, 2017 -- Aegis Limited, a global outsourcing and technology services company, announced it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2017 report. Gartner has named Aegis as a Challenger in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.
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As per the Gartner report - The worldwide customer management business process outsourcing market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. The market is rapidly changing and moving to more digital, multichannel, automated (RPA and IA) service adoption, with embedded advanced analytics built into business processes.
Sandip Sen, Global CEO, Aegis Limited said, "At Aegis, we design, enable, and deliver customer experience that is aligned with our clients' business strategy and that positively impacts their growth and profitability. We continue to focus on scaling up operations and providing best-of-breed processes and technologies, with better service quality leading to enhanced customer experience."
#contactcenterworld, @aegisonline, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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As a provider of outsourced customer care and acquisition servicing for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, April 21, 2017
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