Mumbai, India, April, 2017 -- Aegis Limited, a global outsourcing and technology services company, announced it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2017 report. Gartner has named Aegis as a Challenger in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.
As per the Gartner report - The worldwide customer management business process outsourcing market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. The market is rapidly changing and moving to more digital, multichannel, automated (RPA and IA) service adoption, with embedded advanced analytics built into business processes.
Sandip Sen, Global CEO, Aegis Limited said, "At Aegis, we design, enable, and deliver customer experience that is aligned with our clients' business strategy and that positively impacts their growth and profitability. We continue to focus on scaling up operations and providing best-of-breed processes and technologies, with better service quality leading to enhanced customer experience."
#contactcenterworld, @startekcareers, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, April 21, 2017
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