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How To Enter the 2020 Members' Choice Awards - For Vendors


News : Aegis Recognized as the 'Champion of Change' by the Government of India

#contactcenterworld, @startekcareers

Mumbai, India, Dec 5, 2017 -- Aegis, a global outsourcing and technology services company, announced that it has been recognized as the 'Champion of Change' by the Government of India's Ministry of Skill Development and Entrepreneurship, under the category of 'Best Private Sector Establishment' for engaging over 6900 Apprentices under Apprentices Act 1961.

The award was conferred to Aegis at the 'National Entrepreneurship Awards 2017' by Shri Arun Jaitley, Finance Minister and Minister of Corporate Affairs and Shri Dharmendra Pradhan, Minister of Petroleum and Natural Gas and Skill Development & Entrepreneurship.

Under its Apprenticeship Program, Aegis has hired over 6900 apprentices in the last 2 years in India alone, along with designing an ecosystem for skill development. This apprenticeship hiring is executed in over 17 registered locations across India. This has increased the availability of skilled manpower with a continuous talent pipeline which has helped to serve a range of consumer needs owing to the widespread customer base of Aegis.

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This program also acts as a strong impetus to diversity, especially for Socially & Economically Disadvantaged people, Indigenous facet and Persons with Disabilities (PwDs).

Sandip Sen, Global CEO, Aegis said "We believe that human capital is one of our most important assets and has been a key element of Aegis' growth story. The award is a testament to Aegis' contribution to talent development and addressing the skill gaps in the labour market, thereby facilitating employment opportunities for the youth and equipping them with the right skill sets to help them build their careers."

Aegis has also been recognized by BW Businessworld under the categories - Best in Employee Experience and leading practices in Diversity & Inclusion. These awards aim to recognize excellence and prominence in the HR landscape of India including the finest people practices. As part of the assessment process, HR applications at BW Businessworld undergo a 5 step rigorous assessment process comprising of editorial screenings, Qualifiers, Process auditor assessment, Pre-jury assessment and a very stringent jury evaluation.

SM Gupta, Global Chief People Officer, Aegis said, "These awards reinforce our commitment to nation building by way of creating employability through skill development and become an equal opportunity employer by promoting the cause of diversity and inclusion."

#contactcenterworld, @startekcareers

Posted by Veronica Silva Cusi, news correspondent
Source: Aegis

Company LogoStarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
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Today's Tip of the Day - A Nice Treat

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Published: Thursday, December 7, 2017

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2020 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
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