News : Aegis to Establish Asia Pacific Analytics, Social Media and Multilingual Hub in Melbourne, Australia
Aegis Limited, a global outsourcing and technology services company announces that it is establishing its Asia Pacific hub for Analytics, Social Media and Multilingual Capabilitiesin Melbourne, Australia in collaboration with the Government of Victoria.
The new Center of Excellence is expected to generate up to 550 new jobs in Aegis Services Australia’s operations in Melbourne, doubling its current workforce. The new Asia Pacific analytics, social media and multi-lingual capabilities hub will be equipped to provide a full range of business analytics, social media and multi-channel customer experiencesolutions across the value chain ranging from customer management, data management to social and digital media engagement, predictive and prescriptive analytics across multiple industries.
Victorian Premier Denis Napthine welcomed the announcement. "This announcement is an example of the Victorian Coalition Government’s commitment to creating Victorian jobs and boosting our economy, as announced last week with the Victorian Jobs in the 21st Century plan," Dr Napthine said. This significant expansion will mean a doubling of Aegis’ existing Victorian workforce and a substantial investment in training and up-skilling of Aegis Services Australia’s workforce."
"Today’s announcement – proudly supported by the Victorian Coalition Government – is yet another vote of confidence in Melbourne and Victoria as a leader in financial and business services."The project also boosts Victoria's already strong reputation as a destination for global investment. It represents another significant step towards a more diversified Victorian economy with strong services industries, and positions Victoria as a global business services centre.
"Sandip Sen, Global CEO of Aegis, said that the local business is positioned for strong growthand welcomed the Victorian government’s support of its Australian business case. We are very impressed at the proactive steps the Victorian Government takes to attract and grow international investment" said Mr Sen.
"Aegis’ Australian clients are seeking an increasing level of sophistication to their business processing requirements, delivered in a local context and embracing the full benefits of high value analytics, social media and multilingual services. We chose Melbourne for its language capabilities, high-quality educational institutions, diverse skill base and the strong support provided by the Victorian government" he said, adding that Aegis is committed to investing strongly in Victoria.
Furthermore, Victoria’s highly skilled workforce and mature service industry provides an opportunity to service customer markets and segments , particularly in relation to knowledge or value added business services that are considered strategic to the business.The capabilities that will be based at the Aegis’ Melbourne center will expand existing local skillsets in sales and marketing, customer management, multi-channel and lingual capabilities, social business, quality assurance and operations management, data management and analytics and larger scale BPM services.
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As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Published: Monday, October 20, 2014