News : Aegis Wins Two-year Call Centre Contract from Hutch Sri Lanka
Mumbai, India, Dec 4, 2015 -- Aegis, the business process management (BPM) arm of the diversified Essar Group, has won a contract from Hutch Sri Lanka to provide call centre services to the telecom provider across the island nation.
The Indian company will provide Customer Lifecycle Management (CLM) services to the mobile services company, including multi-lingual back office services in English, Tamil and Sinhalese. Following the deal, about 65 people would be transferred to Aegis, taking the Indian company’s total workforce to 400 in Colombo.
"This partnership promotes our strategy of expanding presence across emerging markets, greatly extends our scale, and bolsters our telecom BPM services portfolio. We also see significant potential to grow our business with Hutch Sri Lanka across new high growth areas such as analytics, digital and multi-channel customer engagement," Aegis Global CEO Sandip Sen was quoted in a statement.
"Hutch’s strategic association with Aegis would further enhance value to our growing 3G customer base, and this new development of our customer care centre will further enhance our customer service level," said Hutch Sri Lanka Chief Executive Officer Thirukumar Nadarasa.
Posted by Veronica Silva Cusi, news correspondent
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As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Hutch is a mobile telecommunication brand under the company Hutchison Whampoa that offers a range of GSM and HSPA services throughout Sri Lanka. Hutchison launched its services in 2004 with the aim of being a nationwide operator in Sri Lanka.
Published: Monday, December 7, 2015