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News : AEML to Set Up Helpline Centres After Complaints of Inflated Electricity Bills

#contactcenterworld

Mumbai, India, Dec 3, 2018 -- After repeated complaints of inflated electricity bills from the consumers of Adani Electricity Mumbai Ltd (AEML) throughout Mumbai, the company has set up camps at eight places, a 24*7 helpline, an individual email id to resolve the billing queries and issues.

Thus, now the consumers can freely approach these centres for assistance except for Sundays. Political parties had protested against such a sudden spike in the prices of electricity bills all around Mumbai, claiming that the rise in prices occurred after Adani took over RInfra (Reliance Infra).

However, the company clarified that it was a coincidence that the timing of the tariff revision occurred shortly after the company took over the Ambani-owned company.

"Adani took over RInfra’s Mumbai electricity business on August 28, 2018, while the tariff revision order was issued by the Maharashtra Electricity Regulatory Commission (MERC) on September 12, 2018. However, the tariff increase has no correlation to Adani taking over RInfra’s Mumbai distribution business," said a spokesperson.

He urged the customers to reach out to AEML by calling their dedicated customer service team or emailing them. He also added that the dedicated camps are also striving towards resolving the issue and thus, the consumers should feel free to approach them.

Accordingly, Maharashtra Chief Minister Devendra Fadnavis has also ordered a probe into all the complaints and AEML even had to face State Audit.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mumbailive.com


Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

More Editorial From Adani Electricity Mumbai Ltd (AEML)

Published: Wednesday, December 5, 2018

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