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News : Aeriandi Awarded ISO 20000 Certification for Excellence
Oxford 05 October, 2015 -- Aeriandi, a provider of PCI DSS Level 1 secure voice services, announced that it has been awarded ISO 20000 certification in recognition of its IT service management excellence.
ISO 20000 is an international IT service management standard that enables organisations to ensure their processes are aligned with the needs of the business, customers and international best-practice. First released in 2005 (and updated in 2011), the ISO 20000 standard consists of two core elements, which combine to help certified organisations achieve these goals. Part one is a formal specification covering IT service management, while part two consists of a code of best practice describing service management processes within the scope of ISO 20000.
Through certification, Aeriandi has demonstrated it has the controls and procedures in place to consistently deliver a cost effective, quality IT service to its customers. Certification will also significantly reduce the need for supplier audits, saving customers time and money, as well as minimising disruption for both parties.
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More Editorial From Aeriandi
Aeriandi’s comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain, which is where we can help. Our secure voice solutions are being used by large corporates with highly complex infrastructures. From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, we’ve got you covered. Our 100% Software-as-a-Service solution delivers industry leading functionality and security, without the need to ever install anything on site.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, October 6, 2015