News : Aeroflot's Call-Center Launches New Services in Sochi
Moscow, Dec 11, 2013 -- Aeroflot being General Partner of the XXII Olympic Winter Games leads active preparations for transportation to Sochi and expands the range of services available for visitors of the Games.
Thus, during the Olympics, the airline will have a separate phone number in its call-center. Aeroflot's passengers can call a special toll-free line, and a qualified specialist of the contact-center will answer any questions regarding booking, ticketing, and baggage transportation rules or clarify any other information on flights to the capital of 2014 Winter Games.
Starting from December, an additional group of English-speaking operators is available for round the clock support in Aeroflot's Center for Information and Booking. Aeroflot also has doubled the number of operators speaking six languages: Spanish, French, Italian, Chinese, Japanese, and German. The average waiting time is from 30 seconds to 1 minute.
During the Winter Olympic Games, the number of phone lines for call-center in Moscow and Russia will also be increased
Also, Aeroflot introduces the possibility of paying by credit card and award miles of «Aeroflot Bonus» program for booking via call-center or in Moscow sales offices.
Posted by Veronica Silva Cusi, news correspondent
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OJSC Aeroflot – Russian Airlines, commonly known as Aeroflot, is the flag carrier and largest airline of the Russian Federation. Aeroflot is National carrier and largest Airline in Russia. Founded on March 17, 1923, Aeroflot is among the world’s oldest airlines and one of Russia’s most recognised brands. Aeroflot was the first Russian airline company to join the International Air Transport Association (IATA) in 1989. Through its hub at Sheremetyevo Airport in Moscow, Aeroflot, under the summer schedule, operates flights to 131 destinations in 50 countries (45 destinations in Russia). Inside Russia, Aeroflot has four branches - in St. Petersburg, Kaliningrad, Perm, and Vladivostok. The airline pays a special attention to its presence in the Russian market, especially Siberia and the Far East. In 2015, Aeroflot carried 26.1 million passengers (10.6 per cent up on 2015), 74.1 billion passenger-kilometres were flown (a 10.4% increase), the load factor constituted 79.3% (+1.1 p.p.) The total of 39.4 million passengers flew with all companies of Aeroflot Group (+13.4%).
Published: Friday, December 13, 2013