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News : AEVI and Mastercard Partner to Simplify Omnichannel Shopping Experience

#contactcenterworld, @mastercard

London, UK, March 29, 2021 -- AEVI and Mastercard Payment Gateway Services (MPGS) announced an expanded partnership to use their combined technologies and reach to simplify the omnichannel shopping experience.

AEVI integrates payments and data across all customer channels by providing an open platform that is both device and solution independent. This platform, combined with MPGS' encompassing digital gateway services, provides merchants another choice that brings payments straight to where the customer is - across?multiple touchpoints in-store and online.

The collaboration will see AEVI and MPGS initially focus on Europe, with further expansion opportunities. 

In addition to the commercial relationship, Mastercard will become a minority investor in AEVI, along with existing shareholders Diebold Nixdorf, HPE Growth Capital and Schroder Adveq, with Diebold Nixdorf remaining as the majority shareholder. Financial terms of the companies' investments were not disclosed.

Mike Camerling, AEVI's CEO commented, "The commercial relationship and equity investment between Mastercard and AEVI will help accelerate AEVI's goal to become an industry-standard platform for face-to-face payment integration. AEVI will be better positioned to support all of its customers, and to pursue more market opportunities and to do so more rapidly."

Keith Douglas, EVP of MPGS stated, "More than ever, we see the convergence of digital and physical payment channels as a key driver in enhancing customer experience. We'll look to lean into this collaboration and expanded relationship to support our shared merchant customers and partners in their efforts to grow and strengthen consumer relationships."

"HPE Growth invests in outstanding management teams with strong growth ambitions of companies that have developed leading scalable technology. AEVI is well positioned to accelerate its current growth trajectory and can have a real impact on the fast-changing world of payments", adds Frederic Huynen, Principal at HPE Growth.

David Caldwell, Diebold Nixdorf SVP Strategy & Corporate Development, said, "We are pleased to welcome Mastercard as a co-investor into AEVI, and for their interest in working jointly on this rapidly developing area. Mastercard's global perspective will be an important contributor to AEVI's growing capabilities in meeting the needs of a wide range of its customers' rapidly growing and evolving needs."

#contactcenterworld, @mastercard

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About AEVI:
AEVI, provides merchant-facing businesses – banks, acquirers, PSPs, ISOs, ISVs and others - with a platform that enables merchants to run their business smarter by giving them easy access to any payment technology and business solution for the best in-store customer experience. AEVI operates across Europe, Australia, and the Americas with offices in London, Prague and Paderborn.
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About MasterCard:
Company LogoMasterCard Incorporated or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County.
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Today's Tip of the Day - Anticipate Volatility

Read today's tip or listen to it on podcast.

Published: Wednesday, March 31, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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