Kuala Lumpur, Malaysia, March 7, 2018 -- Affin Bank Bhd has equipped its contact with the Genesys Contact Centre System leveraging on Internet Protocol Virtual Private Network (IPVPN) and Session Initiation Protocol (SIP).
In line with AffinBank Group’s digital transformation, the new contact centre will serve as a one-stop service hub with the latest Genesys solution and will be able to provide omni-channel service capabilities by the fourth quarter of 2018.
The bank said under a new strategic partnership with Telekom Malaysia Bhd, the new contact centre will also provide smooth interaction with customers with minimal service disruption.
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, March 8, 2018
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.