News : Affinion Group Secures Recognition from Contact Center World
Stamford, CT, Oct. 16, 2013 -- Affinion Group, the global provider in enabling companies to connect and engage with their customers, thereby creating rewarding relationships and enhancing brand loyalty, received awards for a number of operational proficiencies and cultural attributes at a gala hosted by Contact Center World that recognized the best call centers in the US.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Affinion was honored with a total of five awards, including gold medals for Best Customer Service (Large Contact Center Division) and Best Supervisor. Affinion also won a silver medal in Community Spirit, continuing the company's strong showing in the category. Last year, Affinion earned acclaim for community spirit with a Gold Medal in the worldwide competition.
In order to qualify for recognition, participants were required to give presentations that shared each company's best practices across a wide array of categories. These included technical aspects such as average call time and employee engagement programs such as community service and training methodology.
"We're extremely pleased to receive continued recognition for our commitment to the community and our accomplishments," said Sylvester Criscone, Group VP of Contact Centers and Telecom for Affinion. "Each year, we've implemented notable programs that have secured prestigious awards that validate our efforts."
By receiving these awards, Affinion is now under consideration for Worldwide Awards, which will be presented at the Global Awards Gala in November. Last year, Affinion won both a Gold and Silver medal at the global level.
For more information on how you can take part in this prestigious and sought after awards conference delivering the best in the industry visit https://www.contactcenterworld.com/worldawards/ for the 2013 conference information. You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don’t miss out on this amazing learning and networking opportunity!
Posted by Veronica Silva Cusi, news correspondent
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About Affinion Group:
Affinion Group is the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions that enhance and extend the relationship of millions of consumers with many of the largest and most respected companies in the world. With more than 35 years of experience in creating and managing solutions that address fundamental consumer needs, Affinion provides programs in subscription-based lifestyle services and personal protection, points program management, insurance and other areas that help generate increased customer loyalty and significant incremental revenue for more than 5,550 marketing partners worldwide. Based in Stamford, Conn., the company has approximately 3,900 employees throughout the United States and in 12 other countries, primarily in Europe, and markets in 16 countries globally. Affinion holds the prestigious ISO 27001 certification for the highest information security practices, is PCI compliant and Cybertrust certified.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, October 18, 2013