Washington, DC, USA, Nov, 2019 -- Afiniti, a provider of AI-driven behavioral pairing technology, announced that it has been named to the 2019 Deloitte Technology Fast 500™. The awards program is based on a company's percentage revenue growth and recognizes the fastest-growing technology companies in North America that are pushing boundaries and increasing organizations' efficiency and productivity.
This year, software companies represent 68% of the entire list, underscoring consistently high-growth rates compared to other industries. The Washington, D.C. metro area, site of Afiniti's headquarters, contained 7% of all winners. Afiniti has been ranked 197 on the list for its growth.
Afiniti uses artificial intelligence and machine learning to identify and predict patterns of interpersonal behavior to optimally pair a company's customers with its employees, often in the contact center.
"Afiniti's clients are enjoying the benefits of advanced artificial intelligence today. We generate meaningful and measurable results, which deliver operational and financial efficiencies in a key part of their business – their customer interactions," said Phil Davis, Afiniti's Chief Financial Officer. "Our clients' growth fuels our own, helping to secure our place in Deloitte's Fast 500 as one of the fastest-growing companies in North America. This recognition further highlights Afiniti's position as a leading global player in the AI space, as we continue on our growth journey."
Posted by Veronica Silva Cusi, news correspondent
Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value to its clients.
Deloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
Published: Monday, November 11, 2019
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