News : Afni Call Center Expanding, Adding Jobs
Bowling Green, KY, USA, July 6, 2018 - Afni Inc., the Illinois-based customer contact company that has had a presence at 2625 Scottsville Road in Bowling Green since 2000, is continuing to grow locally.
The Bowling Green Afni office now has 230 employees and announced plans this week to expand the call center and add 86 more jobs. According to a news release, the company – which provides customer phone support for a number of large retailers and other clients – is expanding to meet the needs of a new client.
"We’re thrilled to partner with one of the nation’s largest food and retail companies to offer new, exciting jobs in the Bowling Green community," said Cindy Blackburn, Afni’s vice president of global human resources.
The company plans to invest in the call center, modifying the building and installing new equipment in order to meet the needs of its new client. It is the second expansion at the Scottsville Road facility since its opening.
Founded as a receivables management company in 1936, Afni has added multi-channel customer contact services for clients in telecommunications, satellite/cable, health care, insurance and retail.
Warren County Judge-Executive Mike Buchanon welcomed the announcement, saying Afni provides valuable services.
"Afni provides a great service for businesses all over the world," said Buchanon. "Their agents are literally the initial point of contact when customers are experiencing issues. Being able to help people in their time of need is of great value in building lifelong customer relationships for generations for any business."
Posted by Veronica Silva Cusi, news correspondent
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Afni, Inc., was founded in 1936 in Bloomington, Illinois, and is celebrating 75 years in providing customer contact solutions to some of the world 19s leading companies. From its origins in collections, Afni has grown to become a leading provider of contact center solutions and outsourced business solutions for Fortune 1000 companies in telecommunications, insurance, financial services and other industries. Afni has operations centers in Illinois, Alabama, Arizona, Colorado, Florida, Kentucky and Texas. A near shore program is located in Managua, Nicaragua.
Published: Monday, July 9, 2018