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News : Afni Named in Top 25 Innovative Agencies

#contactcenterworld, @afni

Bloomington, IL, USA, Dec 10, 2019 -- Afni was recently recognized as a Top 25 Innovative Agency during Receivables Advisor’s CollectTECH 2019 conference. The event was held on November 19 in Fort Worth, Texas. The award honors companies who have demonstrated innovation and technological investment in the collections industry.

"The Afni team is honored to receive this award from Receivables Advisor," said Jeff Hobbs, Executive Director of Receivables Management. "It speaks to our commitment to continually improve ourselves and the results we deliver to our clients. Whether through the application of new technologies or an overhaul of existing processes, our team thrives in a competitive and challenging environment."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Two of Afni’s core values speak directly to this honor – Always Be Thinking and Pursue Change – a constant reminder to explore new ideas, think deeply about our business and the challenges our clients face, and act on the things that matter most.

"We believe in these methods and our results prove it – to our clients, to our consumers and to our team," said Hobbs. "Our commitment to innovation continues as we navigate our industry and deliver excellence to our clients."

#contactcenterworld, @afni

Posted by Veronica Silva Cusi, news correspondent
Source: Afni


About Afni:
Company LogoAfni, Inc., was founded in 1936 in Bloomington, Illinois, and is celebrating 75 years in providing customer contact solutions to some of the world 19s leading companies. From its origins in collections, Afni has grown to become a leading provider of contact center solutions and outsourced business solutions for Fortune 1000 companies in telecommunications, insurance, financial services and other industries. Afni has operations centers in Illinois, Alabama, Arizona, Colorado, Florida, Kentucky and Texas. A near shore program is located in Managua, Nicaragua.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Thursday, December 12, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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