News : Afni Partners with Telrock to Deliver Digital Customer Experience
Bloomington, IL, USA, Oct 17, 2017 -- Afni has announced a strategic and operational partnership with Telrock, a digital engagement technology solutions company. The partnership brings together expertise from both companies to change how brands proactively interact with customers using digital channels.
"The partnership with Telrock will accelerate our digital customer experience solutions and enable our clients to proactively interact with their customers using 2-way SMS and other channels of their choice," said Afni Executive Director of Digital Engagement Jeff Hobbs. "We see an accelerating shift in customer preferences toward convenience and frictionless experiences with brands, and we are eager to help bring these advanced interactions to fruition."
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Today, businesses want more efficiency and effectiveness, while their customers want more contact channel choices and a better overall customer experience, according to Rob Fite, Vice President of Business Development & Marketing for Telrock.
"Telrock’s digital channel customer engagement platform, combined with Afni’s other customer contact capabilities, gives businesses and their customers more of what they really want," Fite said.
"More people than ever before prefer to communicate with companies using digital channels that allow them the benefit of responding back on their own time," said Hobbs. "Our partnership with Telrock empowers us to communicate with customers in the digital space. Using two-way texting and automated intelligent responses, we can start conversations that help companies connect with people contextually, and create customer delight."
Posted by Veronica Silva Cusi, news correspondent
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Afni, Inc., was founded in 1936 in Bloomington, Illinois, and is celebrating 75 years in providing customer contact solutions to some of the world 19s leading companies. From its origins in collections, Afni has grown to become a leading provider of contact center solutions and outsourced business solutions for Fortune 1000 companies in telecommunications, insurance, financial services and other industries. Afni has operations centers in Illinois, Alabama, Arizona, Colorado, Florida, Kentucky and Texas. A near shore program is located in Managua, Nicaragua.
Published: Wednesday, October 18, 2017
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