News : Africa-1 Consortium Sign MOU for Connectivity Between Africa, Middle East and S.C. Asia
#contactcenterworld, @pccwsolutions, @MTNGroup
Hong Kong, April 18, 2016 -- MTN Group, PCCW Global, Saudi Telecom Company (STC), Telecom Egypt (TE) and Telkom South Africa have signed a Memorandum of Understanding (MoU) with the intention of constructing the new "Africa-1" submarine cable system. This consortium-funded system will connect Africa with the Middle East and South Central Asia and provide onward connectivity to Europe.
Companies named in the MoU represent a wealth of experience and expertise in deploying major cable systems, and they are expected to be joined in the consortium by other carriers seeking to contribute to and to share in Africa-1's success. The consortium members have access to landings at all major cable systems in the Middle East, which will facilitate efficient and effective connectivity between Africa-1 and the rest of the world.
Africa-1 will have at least 3-fiber pair core that extends more than 12,000 km along Africa's East Coast towards Saudi Arabia, Egypt and Pakistan, with up to an additional 5,000 km for branches. Africa-1 will leverag 100G technology and will be initially equipped to accommodate several terabits of capacity from day one. Along with comprehensive interconnection with other cable systems and full Open Access at all cable landing points, Africa-1 will be technically and commercially be designed to be attractive, delivering easy accessibility and a unique low-latency direct express route. The Construction and Maintenance Agreement is expected to be signed by June 2016, with a target ready for service timeframe of the third quarter of 2017.
Dr. Homoud M. Alkussayer, Vice President and Head of Wholesale Business Unit of STC, said, "Africa is an important emerging marketplace with ever-increasing opportunities arising from the positive socio-economic developments in many African countries. STC is proud to participate in Africa-1 and looks forward to work towards its success. We believe that with its effective connectivity with the rest of the world, Africa-1 can become an important enabler and contributor to the economic progress of Africa in the coming years."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Mr. Marc Halbfinger, Chief Executive Officer of PCCW Global, said, "We believe strongly in the potential success of this project due to the strength of our partners. All are major telecommunications service providers who are committed to their customers and have strong records of success. We view Africa-1 as a natural extension to facilitate the increasing capacity demands of the Asia-Africa trade corridor with better levels of reliability to connect people and business in the world's fast growing economies."
Mr. Casper Kondo-Chihaka, Managing Executive of Network Engineering & Build, Telkom SA, said, "In addition to complementing our existing high-bandwidth cable systems in the region, Africa-1 will provide more diversity for the large volume broadband traffic from South Africa to the rest of the world. This cable will provide the means to fulfill our role as Champions of the National Broadband access and act as catalyst to stimulate further penetration of Internet connectivity for the entire country."
#contactcenterworld, @pccwsolutions, @MTNGroup
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - New Furniture
More Editorial From PCCW Solutions
About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
About MTN Group:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
Published: Tuesday, April 19, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...