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News : Africa World Airlines Set to Improve Customer Experience
Sept 25, 2014 -- Ghana’s regional carrier, Africa World Airlines (AWA), is set to launch an on-board survey as part of efforts aimed at soliciting data on levels of satisfaction from customers in order to improve upon the overall end-to-end passenger experience.
The airline’s Chief Operating Officer, Apiigy Afenu, at a press soiree on the occasion of AWA’s 2nd Anniversary reiterated the airline’s commitment to ensuring that each passenger’s comfort is given utmost priority.
"To this end, with effect from the 15th October 2014, Africa World will be launching an on-board survey to all its cherished customers that asks them the very simple question, ‘how were you served?’" he said. "This is the best way we can connect with our customers to bring quick, short and sharp changes to our modus operandi."
AWA aims to radically improve upon existing products and services to its customers to ensure an effective and enjoyable passenger experience. It is expecting the arrival of the state of the art Airbus A319 2-class configuration aircraft which has been delayed by a few weeks as a result of decline in demand as well as certain government travel restrictions due to the recent Ebola outbreak in the sub-region.
Posted by Veronica Silva Cusi, news correspondent
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About Africa World Airlines:
Africa World Airlines Limited is a Ghanaian airline company with its head office in Accra, Greater Accra, Ghana, and its main hub at Kotoka International Airport in Accra.
Published: Friday, September 26, 2014