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News : After Millions of Free Cruise Robocalls, Call Center Receives Nearly $8M Fine

#contactcenterworld, @ftc

Lansing, MI, USA, Jan 13, 2020 - Take a phone survey and get two free tickets to go on a cruise, sound familiar?

Today the Federal Trade Commission announced charges against the operators of a "free cruise" telemarketing scheme that made millions of illegal robocalls and dialed numbers on the National Do Not Call Registry.

Three individuals and a telephone call center that helped Florida-based Grand Bahama Cruise Line LLC and others to make millions of illegal robocalls to consumers settled a Federal Trade Commission complaint and are permanently barred from making telemarketing robocalls.

Proposed settlement orders against the defendants Christopher Cotroneo and call center Cabb Group, LLC, and Christina and Robert Peterson II ban them from robocalling, including assisting others in making robocalls.

The orders impose judgments totaling more than $7.8 million, which are suspended because of the defendants’ inability to pay, except for $2,500 to be paid by Cotroneo.

Robocalls trying to sell you something are illegal unless a company has your written permission to call you that way.

If you receive a robocall, hang up and report it to the FTC.

The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls instead so don’t press any numbers.

The FTC takes the phone numbers you report and releases them to the public each business day which helps phone carriers and other partners that are working on call-blocking solutions. Your reports also help law enforcement identify the people behind the illegal calls.

#contactcenterworld, @ftc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wlns.com


About Federal Trade Commission (FTC):
Company LogoThe Federal Trade Commission (FTC) is an independent agency of the United States government, established in 1914 by the Federal Trade Commission Act. Its principal mission is the promotion of consumer protection and the elimination and prevention of anti-competitive business practices, such as coercive monopoly.
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Today's Tip of the Day - Do Your Research

Read today's tip or listen to it on podcast.

Published: Tuesday, January 14, 2020

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2022 Buyers Guide Translation Services

 
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OpsTel Services

Platform Data Transformation
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We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

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Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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