News : Suicide Helpline SNEHA is Still Looking for Volunteers
Chennai, India, June 18, 2015 -- Nearly 30 years and 1.5 lakh potentially suicidal callers later, suicide helpline SNEHA is still in need of volunteers to man the lines and answer mailers.
"We have a real crunch now because we are handling our call volume and counselling load with about 50 volunteers. We could use a whole lot more because the number of calls is constantly going up," said Srikumar, Director, SNEHA.
With Tamil Nadu recording the highest suicide rates in the country, according to stats available with the NCRB, the need for suicide counselling has skyrocketed - much like SNEHA's need for volunteers. "We're looking at people who are over 20 and can speak English and Tamil and have the right kind of attitude and mental set-up to help people out.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
They also need to be able to dedicate a specific 4 hour slot once a week and they can join us," he added. In comparison to the 104 helpline, which handled close to 7000 calls during the exam result season this year, SNEHA had a workload of some 100 odd calls. With their hands full, allowing people with suicidal intentions or worry to vent and get over it, the helpline has been getting along with a few good volunteers.
Despite the slight shift from call-ins to e-mails from depressed people, close to 40 calls are still logged in on any given day, said Srikumar, accentuating the acute need for quality help.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Support Staff
SNEHA operates a suicide hotline in India.
Published: Friday, June 19, 2015
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...