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News : AGA Rangemaster Appoints Maintel to Deliver a New Cloud-based Unified Communications Solution

#contactcenterworld, @maintel

London, UK, Mar 22, 2022 -- AGA Rangemaster, a range cooker manufacturer, has appointed Maintel, the cloud and managed services expert, to provide a cloud-based contact centre and unified communications solution.

The project will give AGA Rangemaster’s staff access to technology solutions to help them deliver their customer services more efficiently.

AGA Rangemaster, part of the Middleby Corporation, has rolled out Maintel’s Callmedia CX Now contact centre solution and ICON Now, its cloud telephony, unified communications, conferencing, and collaboration tool. The project covers AGA Rangemaster’s main UK sites including its production facilities in Telford and Leamington Spa.

Simon Ward, Group Sales and Marketing Director, Maintel: commented: "By supporting AGA Rangemaster with its transition to a more functional and affordable customer call centre and unified communications tools, we are helping the business to better serve its customers. Our Callmedia CX Now solution will help support AGA Rangemaster in delivering more efficient experiences across an omnichannel environment. The system will also give AGA Rangemaster the hybrid tools it needs to enable contact centre agents to work more productively wherever they are, even when working remotely."

Clive Taylor, Head of IT, AGA Rangemaster: commented: "With our existing customer call centre solution and unified communication dated and proving costly to upgrade, we were looking for a future proofed hybrid solution that would better enable our staff to handle calls more quickly and efficiently. This solution provides our agents with the flexibility for them to work from any location, be it from either an office or home working environment. After using Maintel as a managed service provider (MSP) and knowing how well it delivers on its projects, we approached them to help identify and deliver a suitable solution. We are now looking forward to seeing the benefits that Callmedia CX Now and ICON Now will bring, not just for our business but also for our customers.

#contactcenterworld, @maintel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.maintel.co.uk


About Maintel:
Company LogoMaintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Wednesday, March 23, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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