News : U.S.-Based Call Center Company Celebrates 25 Years
New York, June 12, 2014 -- At a time when American call center services are moving overseas, Arizona-based Answering Service United is staying home.
ASU will be celebrating its 25th anniversary this year. It has survived as even corporate bigwigs use call centers operated by third parties in developing countries to save on costs.
During the past five years, the company has added more than 220 Americans to its payrolls, increasing its staff by an average of 10% per year.
"The business process outsourcing business, if done right, can sustain during both good and bad times," ASU CEO and founder Gregg Snyder said. "During bad times, businesses need to outsource to third parties as they're eliminating in-house staff. During good times, clients want to make sure their callers can get a live person on board."
Competition from overseas is tough. The Philippines and India each hire roughly 400,000 call-center agents who earn monthly wages of $250-$300, compared with about 140,000 U.S. agents who get a monthly paycheck of $3,000 on average.
Posted by Veronica Silva Cusi, news correspondent
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