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News : Age Cymru Dyfed Launches Helpline for Over 50s in West Wales

#contactcenterworld

Ceredigion, Wales, Oct 19, 2021 -- Age Cymru Dyfed has launched a new helpline to help over 50’s in Carmarthenshire, Pembrokeshire and Ceredigion access free information and advice, home cleaning and maintenance services, befriending, digital support and more.

The new contact number for the public - 03333 447 874 - comes as the charity, which was established from the merging of Age Cymru Sir Gâr and Age Cymru Ceredigion in April 2020, supported over 2,400 older people throughout the three counties of Carmarthenshire, Pembrokeshire and Ceredigion during its first year.

During the peak of the pandemic, older people were particularly hard-hit by isolation and dwindling access to food, medication and other vital services.

Between April 2020 and March 2021, Age Cymru Dyfed carried out 10,238 phone calls, Zoom calls and essential home visits with clients who relied on the organisation during multiple lockdowns.

The merger allowed Age Cymru Dyfed to utilise the pooling of expertise and resources to reach even more people who were struggling throughout the three counties.

Age Cymru Dyfed has also more than tripled its number of staff since the merger, opening a new office in Haverfordwest as its services expand to meet the growing demands of Wales’ ageing population.

The new helpline will make it even easier for older people in the three counties to access crucial support, as well as valuable information and advice, and will connect callers to all offices and services throughout Carmarthenshire, Pembrokeshire and Ceredigion.

Simon Wright, chief executive officer at Age Cymru Dyfed, said: "I am so proud of how much we’ve achieved in the last 18 months, and would like to thank every member of staff, every selfless volunteer, and every member of the public who has supported us since the merger.

"The launch of our new telephone number will make it much easier for older people, their families, and their carers to contact our team, who will be able to provide tailored support and advice right from the start.

"The challenges faced during the pandemic have merely highlighted the strength and resilience of the communities we serve, and we look forward to continuing our work and reaching out to older and more vulnerable people across Carmarthenshire, Pembrokeshire and Ceredigion."

The charity is also encouraging more people in their 50s to get in touch for free help and advice.

Mr Wright added: "Last year, we supported over 300 people between the ages of 50 and 59.

"It’s important that people understand that we’re here to support everyone over the age of 50 and not just those in the later stages of their life.

"If there is anything that we can help you with, we will."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.inyourarea.co.uk


About Age UK:
Company LogoAge UK is a registered charity in the United Kingdom, formed on 25 February 2009, and launched on 1 April 2009, which combines the operations of the previously separate charities Age Concern and Help the Aged to form the UK's largest charity for older people.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, October 20, 2021

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2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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